1. Course Welcome
2. What is Inclusive Service
3. Offering Assistance for Guests With DIsabilities
4. Serving Guests with Physical Disabilities
5. Serving Guests with Visual Disabilities
6. Serving Guests with Hearing Disabilities
7. Serving Guests with Cognitive Disabilities
8. Best Practices for Assistance Animals
9. Introduction to Accessible Tourism
10. Accessibility and Universal Design
11. Types of Disabilities and Accessibility Needs
12. Accessible Transportation
13. Real Life example of Best Practices in Accessible Tourism
14. Best Practices and Key Recommendations for Accessible Tourism
15. Accessible Accommodation
16. Common Misconceptions, Myths and Facts
17. Types of Disabilities
18. Barriers in tourism
19. The Importance of Accessible Hygiene Facilities
20. Technical Aids and Adaptive Equipment
